How to book your holiday at Chandler’s Cottage

You can book Chandler’s Cottage directly with me, Jo Cunningham. If there’s anything you need to know to help you decide if it’s a good fit for your holiday please feel free to contact me. I know the house and the Sidmouth area very well and I’m quite happy to answer any questions you have. I promise – no hard selling! I want you to enjoy your stay and if I think the house or the area won’t match what you have in mind then I’ll say so.

Why book direct?

I’m the joint owner of Chandler’s Cottage along with my husband, Peter and we stay there regularly ourselves. We’ve been letting the cottage to holidaymakers since 2012 and I grew up nearby so we’re very familiar with the local area. If there’s anything you want to know about staying at Chandler’s Cottage just speak to me on the phone, send me a text or email me. Then, if you go ahead and book, I’ll handle your booking from start to finish so you’ll just have one point of contact throughout the whole process.

We advertise Chandler’s Cottage on TripAdvisor and Holiday Lettings and you can book through them if you prefer. They handle your payment and we pay them commission. Before your booking is confirmed, all communication goes through their sites. Remember that they also charge you additional booking fees over and above our base prices so booking direct with me will always work out better value for the same dates.

I don’t add any extra charges – no card processing fees, booking fees or any other unexpected extras. The price I quote you will be the price you pay.

Not only that, but I don’t release all our available dates to them so you’ll find more choice of holiday dates on our own web site, particularly if you’re looking for dates more than 3 months away.

In a nutshell – the benefits of booking direct:

  • Direct communication with the same person from start to finish.
  • Communicate in the way that suits you best – by phone, text, Whatsapp, email or post.
  • You can pick my brains with any questions you have about visiting the Sidmouth area, if I don’t know the answer I’ll know where to find it.
  • You’ll save over 12% on big listing site prices for the same dates.
  • You won’t pay any added booking fees, card processing fees or find any unexpected extras.
  • You’ll have more dates to choose from.

How to book Chandler’s Cottage for your holiday

  1. Contact me, Jo Cunningham, to confirm availability and prices for specific dates.
  2. I’ll send you a booking form along with our terms and conditions.
  3. Complete the booking form and send me a deposit of 50% by credit or debit card, bank transfer or sterling cheque. If your stay is less than eight weeks away I ask for full amount.
  4. When your payment has cleared and I’ve received your booking form I’ll send you confirmation that those dates are yours. I’ll also give you a password so you can access our private guests-only page where you’ll find more information to help you prepare for your stay.
  5. Eight weeks before your holiday I’ll remind you that the balance payment is due.
  6. A couple of weeks before your stay I’ll make sure you’ve got the directions, map and details of the key arrangements.
  7. The cottage is yours from 4pm on arrival day. There’ll be a welcome tray waiting for you so you can settle in with a cup of tea and biscuits, relax and get ready to enjoy Sidmouth!

More about paying for your holiday

Whichever payment method you choose we won’t apply any surcharges, although in some cases your own bank may apply fees, for example, for cross border bank transfers.

Paying by card

If you choose to pay by credit or debit card I’ll email you an invoice with a link to click through to the Stripe secure online payment processing site. Your card details are never shared with me, the owner. Payment is usually almost immediate.

Paying by bank transfer and Transferwise

I can accept direct bank transfers from UK accounts and our account details are on the booking form. If your bank account is outside the UK I recommend Transferwise which is secure, simple to use and offers good exchange rates. If you select this option I’ll send you a link to a Transferwise secure online payment page and, as with card payments, your bank details are never shared with us. Payment is usually within a couple of hours or may take longer for international transactions.

Paying by cheque

I can accept sterling cheques by post as long as there is at least three weeks before your holiday starts. It takes several working days for cheque payments to appear in our account and only then can I confirm your booking.

Please bear in mind

  • Chandler’s Cottage is non-smoking.
  • We’re sorry, but we do not allow pets.

Remember your holiday insurance

In common with most UK private holiday home owners we do not provide cancellation insurance and we strongly recommend that you arrange your own insurance if you do not already have cover in place.

Logos: Visa and Mastercard

We accept payment by:

  • Credit or debit card
  • Direct bank transfer
  • Transferwise non-sterling bank transfers
  • Sterling cheque
Cottage owners Peter and Jo Cunningham

We’re the cottage owners, Jo and Peter Cunningham.

Planning a holiday in Sidmouth?

Pay no booking fees and get the best price when you book direct with me, the cottage owner

A stress free stay… every detail thought of

JB from England

August 2013

The welcome pack was a lovely touch and I have been very impressed with your friendly and efficient communications

EH from England

February 2013

We would highly recommend a visit to Sidmouth and stay at Sundowner Cottage and would like to thank Jo and Peter for providing us with an exceptionally clean and comfortable home to stay in

J&EC from England

September 2012

Everything was done to make the stay enjoyable and easy

P&NG from England

May 2015

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